Mike theCarGuy's Service Tech Tip, the MPI...

Hi folks, Mike the Car Guy here with this week's Service Link Tech Tip. This week, I wanted to share a quick story to underscore the importance of today's topic, which is the Photo and Video Enabled MPI (Multipoint Inspection). When I began my career in the car business, I started as a tune-up and drivability technician at a Ford and Mazda dealership. My daily routine involved receiving a repair order, inspecting vehicles, and recommending repairs. However, the process was cumbersome. I had to physically walk between departments, leave notes, and wait for customer callbacks, leading to downtime and missed deadlines. Fast forward to today, where technology has revolutionized this process. With iPads and other tools, technicians can now conduct quick vehicle inspections, capture photos or videos of issues, and send them directly to service advisors. This streamlines communication, allows for clearer explanations to customers, and ultimately improves efficiency and customer satisfaction. By integrating the parts department into the loop, parts can be prepared in advance, further reducing downtime. Embracing such technology not only boosts technician productivity but also enhances the overall service experience. If you're interested in delving deeper into this topic, don't hesitate to reach out. Until next time, this has been your Tech Tip in five minutes or less. Have a great day!